Billing Help Center

Mail checks to:

New England Insurance Underwriters
P.O. Box 5630
Deptford, NJ 08096

Do not send overnight mail to the P.O. Box. Overnight payments go to:

ATTN: New England Insurance Underwriters, LBX: 5630
1060 Andrew Drive, Suite 135
West Chester, PA 19380

Always write your full account number on your check so it is applied to the right policy quickly.

You can pay by:

• Check by mail
• Online from your bank account (electronic check, also called ACH)
• Online with a credit card: MasterCard, Visa, Discover, or American Express. There is no fee for paying by card.

Step-by-step: Pay from your bank account or Pay with a credit card.

• Check by mail: allow two weeks for mail and processing. Write your full account number on the check.
• Bank account (ACH): up to 3 business days.
• Credit card: up to 3 business days.

Many banks pay bills by mailing a paper check. The bank mails it about 3 days before the date you picked and takes the money out right away, even though the check has not arrived yet. Three days is often not enough mail time.

If you use your bank’s bill pay, schedule it at least two weeks before the due date. Or pay directly at www.billitnow.com/neiu instead.

Anything over the minimum due is applied to your next installment.

Example: your premium is $400, paid in 4 payments of $100. If you pay $150 the first time, $100 goes to payment 1 and $50 goes to payment 2.

Yes, if it has not been processed yet. On your Policy Detail page, tap View Scheduled Payments at the top right. If there is a black X next to the payment, tap the X to cancel it.

No X means it is already processing. Bank payments can be cancelled until 3:00 PM Eastern. Card payments scheduled for the same day can’t be cancelled.

Step-by-step: Change or cancel a scheduled payment.

On your Policy Detail page, look for “Payment Received” in the middle section. The date is on the left. The check number (or online confirmation number) and the amount are on the right.

In the bottom section, each installment shows “Paid” if paid in full or “Partial” if some is still owed.

To see a payment you set up online that hasn’t gone through yet, tap View Scheduled Payments at the top right.

Step-by-step: Read your bill online.

At the bottom of your Policy Detail page. There is one line for each installment, with the statement date, the due date, and the amount due.

Step-by-step: Read your bill online.

On your Policy Detail page, “Premium Statement” will be listed in the middle section with the date it was sent. In the bottom section, the statement status will say “Sent.”

It means that bill was not mailed. This can happen when:

• Your policy was added to the billing system after the first bill date. The next bill will include the amount from the earlier one.
• There is a Notice of Cancellation on the policy. No other bills are sent until it is paid in full.
• You chose to get your bills by email instead of paper. Those show as “Withheld.”

“Disabled” means that amount will be added to your next bill. “Withheld” means a cancellation notice will be sent if that installment isn’t paid.

Yes. On your Policy Detail page, find the bill or notice in the middle section and tap the small icon at the far right of that line. You can view, print, or save it.

Items from today or the weekend may not be ready yet. Please check back in a day or two.

Step-by-step: Print or save a copy of your bill.

Go back and tap your policy number, not your name. The policy number opens your bill. Your name opens your contact information.

Step-by-step: Log in and find your policy.

Either the payment arrived after the “Due by” date on the late notice, or the amount was less than the “Minimum Due” on the notice.

Cancellation notices, and rescission notices (which reverse a cancellation), are listed in the middle section of your Policy Detail page with the date they were sent. Tap the icon at the far right of the line to see a copy.

The full amount on the Notice of Cancellation may not be paid yet. Check the bottom right of your Policy Detail page. If it says “Partial,” the policy will still cancel on the date in the letter unless the rest is paid.

Once the full amount is paid, it will say “Paid” and a rescission notice will be sent.

Please call your insurance agent. They will tell you what to do next.

Refunds are mailed as a paper check on Wednesdays, no matter how you paid. Please allow at least 15 days for your refund, although it is often sooner.

Go to www.billitnow.com/neiu and tap “New User? Register Here.” You will need your bill to fill it in.

Step-by-step: Create your online account.

On the login page, tap “Forgot Password? Click Here” and follow the steps. An email will be sent to the address on file so you can reset it.

Yes, once you are signed up online:

1. On your Policy Detail page, tap your name.
2. At the top left, tap Statement Delivery Preference.
3. Choose Email.

You will get an email whenever a new bill or document is ready. The bottom of your Policy Detail page will show the delivery method as “Email.”

Please call your insurance agent. Address changes are made by your agent with a change to your policy.

Your insurance agent. On your Policy Detail page, tap your agent’s name (next to “Broker”) to see their phone number.